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Account Verification Process

Watch our quick video guide to complete your email verification and activate your account.
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Do I have to verify my email when creating an account?

Yes. Every new user must verify their email address once when setting up their account for the first time. This step ensures your account is secure and that you can receive important updates, password reset links, and CE completion confirmations. After signup, we automatically send a verification email to the address you entered. You must click the link inside that email to activate your account.
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Why is my email verification code not arriving?

Verification emails are usually delivered within seconds, but delays can happen. If your verification email doesn’t arrive right away, wait up to 5 minutes, check all your folders (including your spam folder), then click Resend Email on the verification screen.


The most common reasons are:
  • The email was filtered to Spam or Junk
  • Gmail filtered it under Promotions or Updates
  • Your inbox is full
  • Your company email security filters blocked it
  • Your email address was mistyped during signup
  • Your internet connection was unstable when the request was sent

How to send a new verification code?

This window will appear on the site until you have verified your email. If you need to re-send the verification email click "Resend email".
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How do I know if the issue is with my email or your system?

If you’re not receiving a verification email, the issue is usually email-related, not system-related.


It is likely email-related if:
  • You’re not receiving any email from us
  • Messages are landing in spam or filtered folders
  • Your work email blocks automated messages
  • You mistyped your email during signup


It may be system-related if:
  • The verification page will not load
  • The “Resend Email” button does nothing
  • You receive a system error message
  • Your account shows a blank or incorrect email

Our Support Agent will walk you through these checks and let you know if you should retry, resend, or escalate the issue.
1

Check if you’re receiving emails from other senders.

If you’re not receiving any emails at all or all messages are going to spam the issue is likely with your email provider, filters, or inbox settings.
2

Search your inbox and filtered folders for our messages.

If you find our emails in Spam, Junk, Promotions, or Updates, the issue is email-related, not system-related.
3

Try resending the verification email and note what happens.

If the Resend button works normally but no email arrives
→ email issue.

If you get an error message, or the resend button does nothing
→ system issue.

What should I try before contacting support?

Before submitting a help request, try these quick steps:


  • Check your Spam/Junk folders
  • Look under Promotions or Updates (Gmail users)
  • Search your inbox for “Verification Email”
  • Make sure your email address was typed correctly during signup
  • Click Resend Verification Email and wait 1–2 minutes
  • Add our email to your Safe Senders or Contacts list
  • Refresh your inbox or try a different browser

These steps resolve most verification issues. Our Support Agent will walk you through these checks and let you know if you should retry, resend, or escalate the issue.
1

Check all email folders for your verification message.

Check all email folders for your verification message.
Look in Spam, Junk, Promotions, and Updates, and search your inbox for terms like “Verification” or “Reset.”
2

Click “Resend Email” and wait 1–5 minutes.

Sometimes email providers delay automated messages.

Resending often fixes the issue.
3

Confirm that your email address was entered correctly during signup.

A simple typo in your email can prevent all messages from reaching you. Correct it and request a new verification link if needed.
T: +800-654-2185
E: ceu@vrcinvestigations.com
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